Privacy Policy

Medicare Defense Group ("MDG," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information when you visit mcgowanappeals.com (the "Site") or contact us through it.

Please read this policy carefully. By using the Site, you agree to the practices described here.

1. Information We Collect

a. Information You Provide Directly

When you submit a contact form, consultation request, or appointment booking on the Site, we may collect:

• Your name, organization name, and title
• Email address and phone number
• Provider type and Medicare program information
• Description of your matter, including audit or termination details
• Whether you are represented by an attorney
• Urgency level and preferred contact method

b. Information Collected Automatically

When you visit the Site, we may automatically collect certain technical information, including:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on the Site
• Referring URL
• Device type and operating system

This information is collected through standard server logs and, if enabled, analytics tools such as Google Analytics.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry or consultation request
• Schedule and manage appointments
• Send confirmation emails and follow-up communications related to your inquiry
• Evaluate whether and how we can assist you
• Improve the Site's content, functionality, and user experience
• Comply with applicable legal obligations

We do not use your information for unsolicited marketing, and we do not sell your personal information to third parties.

3. Confidentiality of Matter Information

Information you share about pending audits, overpayment demands, termination proceedings, or other regulatory matters is treated as strictly confidential. It is used solely to evaluate your situation and provide consulting services. It is not disclosed to third parties except as described in Section 4 below or as required by law.

Submission of information through the Site does not create a consulting relationship or any duty of confidentiality beyond what is described in this policy. A formal consulting engagement is established only through a signed written agreement.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We use trusted third-party services (such as email delivery providers) to operate the Site and communicate with you. These providers are contractually obligated to protect your information and may not use it for their own purposes.
• Legal Requirements: We may disclose information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

The Site may use cookies and similar tracking technologies to enhance your experience and collect usage data. Cookies are small text files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Site may not function properly without cookies.

If we use Google Analytics or similar tools, those services may collect information about your use of the Site in accordance with their own privacy policies. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, respond to your inquiry, or comply with our legal obligations. Inquiry and contact form data is retained for a reasonable period to allow for follow-up and record-keeping. You may request deletion of your information at any time by contacting us.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to avoid submitting highly sensitive information through web forms.

8. Children's Privacy

This Site is intended for use by healthcare providers, administrators, and legal professionals. It is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain communications

To exercise any of these rights, please contact us using the information in Section 11 below. We will respond to your request within a reasonable timeframe.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated "Last Updated" date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: